Answering your questions

Clear answers for your family's peace of mind

We understand that choosing a retreat center raises many questions. Here we detail our protocols for admission, visits, and medical care.

Process and policies

What you need to know before taking the next step

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Open and flexible visiting hours

Initial medical assessment prior

Transparency in quotas and inputs

Belongings and personal adaptation

We encourage daily interaction among families. Visits from family and friends are welcome during extended hours within the gardens and common areas of the estate.

Before permanent or temporary admission, our medical team conducts a comprehensive evaluation to understand individual needs and ensure a personalized care plan.

Monthly fees include accommodation in an adapted room, meals from a hacienda kitchen, 24/7 medical supervision and regular recreational activities, with no hidden charges.

We invite each resident to personalize their space with photographs, favorite furniture, and personal items to foster a warm and familiar transition.

Do you have any specific questions that require guidance?

Our family support team is available every day to discuss your specific case.